FREQUENTLY ASKED QUESTIONS
When should I expect my order to be dispatched from the Studio?
Prints: Up to 10 business days (All Prints are made-to-order). If you have an urgent order, please get in touch prior to ordering to see whether this can be accommodated.
Original Artwork Custom Framed/ Unframed: Between 2-4 weeks depending on size, you will be given an accurate time scale after the initial agreement is settled.
All products and artwork is sent securely via RoyalMail Tracked Service, or Parcelforce for larger items including A2 Prints. You will be sent an email with tracking details and a tracking number once your order has been dispatched.
Do you ship worldwide?
Absolutely! Live outside of the UK? Simply select Worldwide Shipping at the checkout so I can do a happy dance for an international sale!
How much do commissions cost?
Commissions vary in price depending on the size and subject matter. For further information and a price guide please email: firstname.lastname@example.org or fill in a contact form on the Contact Page and we will get back to you as soon as possible!
What’s the difference between a print, original and commission?
All paintings are Original pieces of Art made by Eden using a variety of mediums.
Commissions are essentially custom requests for a painting, so it would still be an Original Artwork however it would be bespoke and tailor-made to suit you.
Limited Edition Fine Art Prints are high-quality reproductions of original artwork, using internationally renowned Giclée printing on the highest quality Matt Hahnemühle 308gsm Fine Art Paper. All prints are signed and given a unique edition number by Eden.
How can you ensure my order will get to me safely?
We have put a lot of research and work into ensuring that your order will get to you beautifully and undamaged. We use MDF wood or corrugated cardboard boxes for all products, this can vary in amounts based on the size and quantity of an order.
If you have any further questions, please don’t hesitate to contact us by email at: email@example.com
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