SHIPPING & RETURNS
SHIPPING POLICY
General Shipping Information
All Limited Edition Giclée Prints are made-to-order and so we aim to dispatch all orders placed on our online shop between Monday to Friday within 5-7 business days, excluding weekends and public holidays. All Prints ordered within the UK are sent securely using Royal Mail Tracked 48, and normally arrive within 2-3 Business Days. Larger A2+ Prints are sent securely using ParcelForce Tracked 48.
Where we are waiting on stock to arrive for any item in a Multiple-Item-Order we will hold dispatch until all items are available. Some of our items including cushions and commissions are bespoke and will therefore have a longer lead-time. We will contact you to confirm your order advising you of an appropriate turnaround time for these items and when you can expect delivery.
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International Shipping
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We advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. These are the responsibility of the customer. Eden Mullane does not accept any liability for additional taxes and charges relating to clearing your goods through customs. This also applies to goods returned by the customer.
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RETURNS POLICY
Returns
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Want to return an item? No problem, we want to make sure you're happy!
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If you are not happy with your purchase it may be returned to our studio in Norfolk within 14 days of receipt of our delivery, undamaged and in a saleable condition. All returns are sent back at the customer’s own cost and own risk. We would advise using special delivery, as the parcel is not our responsibility until we sign for it. A full refund, excluding postage will then be made within 14 days via the original method of payment.
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Please fill out a Contact Form via the website or email: edenmullanestudios@gmail.com and we’ll help you through the returns process.